Design Assignment

Problem Statement

With the advent of Covid-19 going to see your physician has drastically changed.
The issues that both patients and nurses face at the beginning of the patient's journey in the hospital have been exacerbated. Until hospitals have figured out how to implement virtual waiting rooms, nurses now have to pre-screen patients for covid and triage them outside of the hospital. They then have to send the patient to the correct waiting room so that patients positive for Covid and those that are not do not mix. The hospital has set up 4 waiting rooms:

  •   1 room for covid positive patients that needed to be seen first

  •   1 overflow room for covid positive patients

  •   1 room for covid negative patients that need to be seen first

  •   1 overflow room for covid negative patients.

Your team was hired by the Citlali Clinic Group to create an application that will help their nurses move patients from the pre-screening and triage stage to the correct waiting room. They are currently doing this manually with paper charts they are using to tally patients.

Core Problems
  • It’s difficult for the nurses to keep track of the numbers in the two rooms without looking.

  • Sometimes patients go to the wrong room.

Both of the problems require the nurses to leave and check out the rooms. This will lead to the result of slowing the whole process down.

Additional Questions
  • To patients: Can you elaborate on the process and how you felt about it?

  • To nurses: How much is the maximum occupancy of a room? 

How might we?

How might we make the numbers visible?

[              ]

How might we lead the patients to the right rooms?

[              ]

How might we make the numbers visible?

[              ]

Security camera 

Privacy concern. Some people might feel uncomfortable

Easy to access 

Tickets with barcodes

Require patients to cooperate

Specific and accurate

People counter 

(Door counter)

Unable to know who is in the rooms

Not require patients to do extra tasks

Mark on clothes for highlighting

(ex. colored stickers)

Scan or enter specific codes

Show individual ID on public displays

Online prescreening

Encourage patients to move by themselves: Signage, notification

Inspirations

In Taiwan, patients check in with their health insurance card at the counter then their names will be in the system. Patients will be given a number in order, so they have an idea of how many people are there before them. All the patients in the waiting room can see the current number on the signage.

Parking lots with ticket systems can easily control the number and access.

People counters at the entry of buildings provide real-time numbers. 

Solutions

Provide tickets with barcodes to each patient at the tents and ask them to scan the barcode before entering a room. The barcodes are access to particular rooms. The nurses can easily know how many and which patients are in the rooms by checking the system.

Connect the app with the public screens in the rooms to​ post announcements to encourage patients to move to another room when needed. Announcement feature could reduce the frequency of going into the rooms for the nurses.

An online self-prescreening on the sidewalk could also reduce the workload in the tents. 

Assumption
  • The barcodes system is available

  • The public screens are available and are able to connect with the app

Sketches
&
Low-Fi wireframe

Consider the high chance of moving between the rooms and the tents, a mobile app will be more flexible to use.

Visual styling

Dashboard

Rooms List

Room Info

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