User Research

on RIT Course Management System 

A research on myCourses to identify the pain points for users when using the system and figure out an initial solution.

| Project Detail

Project Type: User Research on RIT course

    management system

Timespan: Sep.2017-Dec.2017

Team Size: 5 people

| My Role

User Researcher

| Method

Contextual Inquiry

Interview

User Profile

Persona

Scenario

Storyboard

Research Process

Scenario

  • Problem Scenario

  • Design Scenario

Problems

  • Identify the problems​

Persona

  • User Profiles

  • Personas

Data Collection

  • Observation

  • Interview

Day1

Storyboard

  • Storyboard for problem scenario

  • Storyboard for design scenario

Day28

Interview

5 interviewees

1 first-year master student 

    in Mechanical Engineering.

1 first-year master student 

    in Finance.

1 first-year master student 

    in Human-Computer Interaction.

2 second-year master student 

    in Human-Computer Interaction.

Main Problems

  • In order to find the course materials that user needs, it takes time to figure out the way how
    teachers categorize the content. Sometimes the users would enter several wrong categories before
    the found the right materials.

  • The unread sign can only be eliminated by accessing the viewing page of the files on the system. Students who use to download the material by clicking the button near the title wouldn't be able to recognize which files have already been downloaded by the sign. 

  • The information displayed on home page of every course is inessential for most of RIT
    students. Few users would access the page intentionally. 

User Profile

Persona

Problem Scenario & Storyboard

There is an assignment due in a few days, so Anna wants to start doing the assignment in the library with her laptop. She needs to know the requirement of the assignment such as formate and content. She also has to do the assignment with the course materials as an assistance. The information she needs is on myCourses. She accesses the Assignments folder in the content section of the course and finds the course materials in each Week's folder.  

Design Scenario & Storyboard

There is an assignment due in a few days, so Anna wants to start doing the assignment in the library with her laptop. She needs to know the requirement of the assignment. She also has to do the assignment with the course materials as an assistance. After logging into myCourses, she accesses course homepage and clicks the content widget that includes recently updated information on the page. She manages some materials in the bookmark section for later use.

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