User Research
on RIT Course Management System
A research on myCourses to identify the pain points for users when using the system and figure out an initial solution.
| Project Detail
Project Type: User Research on RIT course
management system
Timespan: Sep.2017-Dec.2017
Team Size: 5 people
| My Role
User Researcher
| Method
Contextual Inquiry
Interview
User Profile
Persona
Scenario
Storyboard
Research Process
Scenario
-
Problem Scenario
-
Design Scenario
Problems
-
Identify the problems
Persona
-
User Profiles
-
Personas
Data Collection
-
Observation
-
Interview
Day1
Storyboard
-
Storyboard for problem scenario
-
Storyboard for design scenario
Day28
Interview
5 interviewees
1 first-year master student
in Mechanical Engineering.
1 first-year master student
in Finance.
1 first-year master student
in Human-Computer Interaction.
2 second-year master student
in Human-Computer Interaction.
Main Problems
-
In order to find the course materials that user needs, it takes time to figure out the way how
teachers categorize the content. Sometimes the users would enter several wrong categories before
the found the right materials. -
The unread sign can only be eliminated by accessing the viewing page of the files on the system. Students who use to download the material by clicking the button near the title wouldn't be able to recognize which files have already been downloaded by the sign.
-
The information displayed on home page of every course is inessential for most of RIT
students. Few users would access the page intentionally.
User Profile
Persona
Problem Scenario & Storyboard
There is an assignment due in a few days, so Anna wants to start doing the assignment in the library with her laptop. She needs to know the requirement of the assignment such as formate and content. She also has to do the assignment with the course materials as an assistance. The information she needs is on myCourses. She accesses the Assignments folder in the content section of the course and finds the course materials in each Week's folder.
Design Scenario & Storyboard
There is an assignment due in a few days, so Anna wants to start doing the assignment in the library with her laptop. She needs to know the requirement of the assignment. She also has to do the assignment with the course materials as an assistance. After logging into myCourses, she accesses course homepage and clicks the content widget that includes recently updated information on the page. She manages some materials in the bookmark section for later use.
